Cancellation instruction

Right of withdrawal and cancellation policy

Consumers have the following right of withdrawal:

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party other than the carrier designated by you,

- have taken possession of the goods if you have ordered one or more goods as part of a single order and these are delivered as a single item;
- have taken possession of the last goods if you have ordered several goods as part of a single order and these are delivered separately;
- have taken possession of the last partial shipment or the last piece if you have ordered goods that are delivered in several partial shipments or pieces;
- have taken possession of the first goods, provided that goods are delivered as part of an order for the regular delivery of goods over a specified period of time.

To exercise your right of withdrawal, you must inform us (elotronics GmbH, Hagenaustr. 17, 85410 Haag, Tel.: +49 8167 31408-0, Fax: +49 8167 314 08-99, E-Mail: support@elotronics.com) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, although this is not mandatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Note on non-existence of the right of withdrawal

The right of withdrawal does not apply to the following contracts

- Contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- Contracts for the delivery of goods which can spoil quickly or whose expiration date would be quickly exceeded,
- Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery,
- Contracts for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery,
- Contracts for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
- Contracts where the consumer has expressly requested the entrepreneur to visit him to carry out urgent repairs or maintenance work; this does not apply to further services provided during the visit that the consumer has not expressly requested, or to goods delivered during the visit that are not necessarily required as spare parts for the maintenance or repair.

Model cancellation form

(If you want to cancel the contract, please fill out thiss form and send it back.)

- To elotronics GmbH, Hagenaustraße 17, 85410 Haag an der Amper, email address: support@elotronics.com :

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if notification is on paper)

- Date

(*) Delete as appropriate.