General Terms And Conditions
English Translation of the General Terms and Conditions of elotronics GmbH
This translation is provided to the customers of elotronics GmbH for their convenience. However, only the German version of the General Terms and Conditions is applicable. elotronics GmbH does not assume any warranty or guarantee for the correctness of this translation.
Table of contents
- Scope of application
- Offer and contract conclusion
- Delivery
- Dispatch and passing of risk
- Consignments of dutiable goods
- Export regulations
- Notification of defects
- Defects and warranty
- Liability
- Terms and conditions of payment and Elotronics’s rights of rescission
- Retention of title
- Place of jurisdiction / Place of performance
- Miscellaneous
1. Scope of application
1.1. These terms and conditions of Elotronics GmbH (hereinafter referred to “Elotronics”) purchase shall apply exclusively to companies within the meaning of § 14 BGB (German Civil Code) (including persons acting within their commercial or independent professional activity) as well as legal persons under public law and public-law special funds within the meaning of § 310 Abs. 1 BGB (hereinafter referred to as “Customer” or “Purchaser” in the following). Private individuals and private households are only supplied within Germany.
1.2. These terms and conditions shall also apply for all future business with the Customer, provided such business is a matter of related legal transactions, and without regard to how the Customer orders the products from Elotronics (webshop, email, post, telephone, fax, etc.).
1.3. Verbal agreements to the contrary will only be valid if they are confirmed in writing by Elotronics GmbH (hereafter “Elotronics”). The Customer’s terms and conditions of business and/or purchase are applicable only if Elotronics expressly declares in writing its acceptance in each individual case.
1.4. The Customer assures Elotronics that, in concluding a contract, he or she is acting as one of the persons listed in paragraph 1.1.
2. Offer and contract conclusion
2.1. Offers from Elotronics are always subject to change without notice, provided that Elotronics has not expressly provided a written statement confirming its binding commitment. A Customer order is fundamentally considered an offer in accordance with §145 BGB, We will either accept the order as quickly as possible or inform the Customer or our rejection of the offer.
2.2. If an order confirmation is sent to the customer, this does not count as acceptance of the customer's offer. A contract with the customer only comes about by sending an express declaration of acceptance or the partial or complete delivery of the ordered goods, since the latter is considered as acceptance of the customer's offer.
2.3. If salespeople or sales agents enter into verbal subsidiary agreements regarding properties or give guarantees that go beyond the particulars provided in the order and/or declaration of acceptance, these invariably require written confirmation from Elotronics. Without this confirmation they are not valid.
2.4. Concerning the nature and characteristics of goods, only the specifications and information supplied by the manufacturer will apply. These can be requested from Elotronics by the Customer prior to placing an order. Specifications, diagrams, catalogue images, price lists, order forms, printed matter, as well as Elotronics data media and Elotronics’s internet presence (hereafter collectively called “Documentation”) are provided purely for the purpose of customer information and constitute no statement as to the nature or characteristics of the goods. Therefore, any warranty and/or guarantee for the information provided within the Documentation is excluded insofar as Point 7.5 of these terms and conditions is not applicable. Insofar as the Documentation is covered by copyright protection, Elotronics is entitled to the copyright thereto. In addition, Elotronics is entitled to the title thereto where this has not been transferred to the Customer.
2.5. The prices stated by Elotronics are in euros and apply ex warehouse, plus VAT at the rate legally applicable at the time, plus packaging and shipping costs (including shipping insurance in accordance with Point 4.4).
2.6. Elotronics reserves the right to charge price surcharges, including after the conclusion of a contract, provided that calculation components of the price of an item have changed between the Customer’s placement of the order and delivery; in addition to fees of any kind, this includes public charges, taxes and duties, shipping surcharges, price increases by our suppliers and similar costs. On presentation of the above-mentioned conditions resulting in an increased price calculation at Elotronics, the increased price is deemed to be agreed. If the calculation components have changed to the extent that they lead to a surcharge of more than 5% on the affected item, both Elotronics and the Customer have the right to rescind the contract with regard to the affected products (partial rescission). All prices previously quoted will become invalid once corresponding changes in prices are announced. Packing and transport costs will be invoiced separately.*
(*The above regulations do not apply for business transacted through third-party market platforms.)
2.7. A minimum order value is not specified. However, Elotronics reserves the right to review this regularly according to economic standards and to change it if necessary.
2.8. For onward commercial transactions or for consignments to Customers with an open bonded warehouse, the EU rate of customs duty in force when the offer is submitted is only included in the offer price if this is clearly marked as such in the offer. Otherwise, it is to be paid by the Customer.
2.9. If there is a change in the EU rate of customs duty within the period between submitting of an order and the day of delivery, and prices have been quoted including the EU customs duty, Elotronics will be entitled to invoice the customs duty at the new rate.
2.10. Point 2.8 applies mutatis mutandis for quota goods from countries of origin which enjoy what are known as import preferences for imports into the EC. For such quota goods Elotronics is also entitled to demand the customs duties from the Customer up to 365 days from the delivery date, provided that a customs duty amendment and/or tax amendment notice is issued as a result of the quota to Elotronics being used up.
2.11. Invoices to Customers within the European Community can only be exempted from value added tax if Elotronics has a pre-tax declaration from the Customer with an EC VAT identification number. Duties or taxes not paid by the Customer will entitle Elotronics to invoice them to the Customer subsequently.
2.12. Consignments which form part of non-European-community transactions are exempt from value added tax. The Customer is obliged to have the export certified by the responsible border customs office and to forward the certificate to Elotronics within 14 days.
3. Delivery
3.1. Elotronics will send the goods ordered to the Customer as quickly as possible. Delivery dates and delivery periods are only binding if they are expressly confirmed in writing by Elotronics. If contractual amendments are agreed subsequently, the delivery date will be agreed anew.
3.2. The conclusion of a contract is subject to Elotronics being supplied with the correct goods on time by its supplier/s. If Elotronics receives only partial supply from its supplier/s, Elotronics likewise has the right to make a partial delivery of the items on hand to the Customer and to make a subsequent delivery of the missing items within a reasonable period of time. If it is determined that Elotronics is unable to deliver the missing items, Elotronics has the right to rescind the contract with regard to the undeliverable items (partial rescission). If it is objectively unreasonable for the Customer to keep the partially supplied items without subsequent supply of the missing items, the Customer has the right to the rescind the contract with regard to those items already delivered. This does not apply, however, if the items have been custom-made or have been specially ordered by Elotronics for the Customer.
3.3. If Elotronics is hindered in fulfilling its obligations by events for which Elotronics is not responsible, for example labour disputes, lock-outs, damage to or loss of the items, manufacturing errors, fire, water damage, force majeure at Elotronics’s premises or at the premises of its supplier or similar, the delivery period will consequently be extended by the duration of the hindrance and by an appropriate start-up time.
3.4. The Customer can only assert rights against Elotronics for delayed delivery or non-delivery if the Customer has set Elotronics a reasonable period of time, which must be at least 14 days, for fulfilment. Once this period has expired without success, the Customer can rescind the contract. If Elotronics has already rendered part of its contracted services, the Customer can consequently only rescind the contract as a whole if it is not objectively reasonable for the Customer to retain that part of the contracted services already rendered.
3.5. Delivery dates named by Elotronics are deemed to have been met if the goods to be delivered have left Elotronics’s works or warehouse prior to the delivery date. Part deliveries which are reasonable for the Customer are allowed. Excess or short delivery of up to 5% of the contracted volume does not entitle the Customer to lodge complaints unless it is not objectively reasonable for the Customer to retain the excess or short delivery.
3.6. Agreed delivery times will be extended by the period of time in which the Customer is in default with its contractual obligations, irrespective of any other rights Elotronics may have as a result of the Customer’s default.
3.7. Elotronics reserves the right to effect modifications in design, shape, or colour during the delivery period, provided that the purchased item is not modified in terms of function and the modification is objectively reasonable for the Customer. Normal commercial variations are possible at any time and do not require any prior notice.
3.8. An agreed loan or an agreed consignment for test purposes is only free of charge within the periods of time stated in the loan agreement. Once the loan period has expired, a fee of 0.2% of the list sale price will become payable per day.
3.9. If the Customer is in default of acceptance, Elotronics has the right either to insist on acceptance or to demand lump sum compensation for damages and expenses of 10% of the net purchase price, or to rescind the contract and charge compensation for damages incurred. In the latter case, the Customer is entitled to demonstrate that the damages incurred by Elotronics are lower than charged. For the period that the Customer is in default of acceptance, Elotronics has in addition the right to store the items to be supplied at its own premises, with a forwarding company or in a third-party warehouse. For the period that the Customer is in default of acceptance, the Purchaser must pay a flat fee of euro 25.00 per month without further evidence of cost as compensation for the storage charges incurred. If higher storage costs are incurred, Elotronics may demand compensation for these costs from the Purchaser against production of evidence of such costs. The flat fee compensation for storage costs is to be reduced in proportion to the extent that the expense or detriment was not incurred, as demonstrated by the Customer.
4. Dispatch and passing of risk
4.1. The dispatch route and mode of transport are at the discretion of Elotronics, unless an agreement has been made to the contrary. The risk of accidental loss or accidental deterioration of the goods passes to the Customer when the goods are handed over to a forwarding agent or carrier, but at the latest when the goods depart the Elotronics warehouse.
4.2 If dispatch is delayed at the request or at the fault of the Customer, Elotronics stores the goods at the cost and risk of the Customer. In this case, the regulation in Point 3.9 applies accordingly with regard to storage costs from the time the goods go into storage. In this case, in addition, the risk of accidental loss passes to the Customer at the time the goods go into storage.
4.3. Packaging used by Elotronics for dispatch is subject to German packaging regulations. If the Customer is and end user within the meaning of VerpackV, Elotronics will only take back packaging returned free of charge. The place of handover within the meaning of VerpackV will be the headquarters of Elotronics. If the Customer is a distributor, the Customer is obligated to either properly reuse or recycle the transportation packaging of the goods delivered by Elotronics in accordance with § 4, Paragraph 2 of the packaging regulation (VerpackV). Moreover, the Customer is obligated in accordance with § 7 VerpackV to dispose of returned sales packaging delivered by Elotronics. If the Customer does not properly comply the above obligations, the Customer releases Elotronics from any resulting expenses and damages as well as from any penalties, fines, etc. imposed or, as applicable, bear the cost of these. Any invoice reduction to cover costs incurred by the Customer as a result of or in connection with the above measures is excluded.
4.4. In order to reduce the transport risk for the Customer, each consignment in which the value of the goods is up to euro 5,000.00 is insured by Elotronics against loss or damage, unless a written agreement has been made to the contrary. Consignments in which the goods are worth in excess of euro 5,000.00 will only be insured upon written request. Elotronics invoices consignments within the European economic area euro 0.80 for the transport insurance premium. The insurance premium will be shown separately on the invoice. Consignments with a value exceeding euro 5,000.00 will only be insured on the written request of the Customer and in accordance with a corresponding special agreement.
4.5. If damage is caused in transit, Elotronics’s terms and conditions of insurance will be binding on the Customer and constitutes an integral part of the purchase contract. The Customer is obliged to take part in the assessment of any damage. The following conditions are to be observed for assessing damage and complying with reporting periods:
Damaged packaging:
For transport by rail: To be unpacked in the presence of the cartage company authorised by the railway company, damage to be certified by said cartage company and an application to be made immediately for the facts of the case to be recorded by the freight office. For transport by post and/or parcel delivery service: Have confirmation issued immediately by the Post Office employee and/or deliverery. For transport by a haulage company: To be unpacked in the presence of the delivering driver and to be certified by him on his waybill or packing note.
Packaging in good order but with damaged contents (concealed damage): For transport by rail: Notify the responsible goods office immediately, carry out an inspection and an application is to be made immediately for the facts of the case to be recorded. For transport by post and/or parcel delivery service: Notify the responsible post office/responsible branch immediately, carry out an inspection, an application is to be made for the facts of the case to be recorded.
For transport by a haulage company: Notify the haulage company delivering the consignment immediately and apply for an inspection. Following inspection have the damage certified on the waybill.
Damage is to be reported to Elotronics without delay, at the latest within 3 working days.
The terms and conditions of the insurance will be provided to the Customer upon request, together with all amended terms and conditions up to the time of the request. The Customer must take all measures to reduce damage to a minimum. Damage to a consignment does not entitle the Customer to refuse payment. Instead, the amount invoiced by Elotronics will become payable on the same date as it would have been had the consignment been delivered undamaged.
4.6. For the delivery of dutiable goods (T1-consignments or onward consignments), responsibility for the customs duty owed in the event of the loss or destruction of a consignment not subject to customs supervision, or damage to and/or the reduction of value of the goods to be delivered, will pass over to the Customer and/or recipient of the dutiable goods when the goods to be delivered are handed over to the haulage company. The Customer and/or the recipient of the dutiable goods will release Elotronics from responsibility for the customs duty owed. The customs duty owed will not be covered by the transit insurance.
5. Consignments of dutiable goods
For consignments of dutiable goods the Customer may only state those consignees or delivery addresses which are registered with the responsible customs office as a “approved consignee of dutiable goods” (international haulage companies, owners of bonded warehouses, free ports). The Customer alone bears the full responsibility to all German and other customs authorities for incorrect and incomplete information. Elotronics is entitled insofar to invoice the Customer for customs duties, fines, penalties, etc., as well as for its own costs resulting from incorrect or incomplete information about approved consignees of dutiable goods or from the mistreatment of dutiable goods.
6. Export regulations
6.1. If the validity of a transaction made according to the provisions of German foreign trade law, German foreign trade regulations or other legal provisions relating to the control of exports (including the laws of other countries) depends on the issuance of one or more licences, the transaction remains invalid until such a licence or licences have been issued.
6.2. If the performance of an act (for example, the delivery of a product or provision of a service) made according to the provisions of German foreign trade law, German foreign trade regulations or other legal provisions relating to the control of exports (including the laws of other countries) depends on the issuance of one or more licences, the act is only to be performed after such a licence or licences have been issued.
6.3. The Customer is responsible for obtaining and paying for the required licence/s. The Customer is only authorised to go ahead with the export after the required licence/s have been obtained. In addition, the Customer is advised that US export control laws are applicable when the goods or delivery items originate in whole or in part in the USA. This can still be the case even if the contract bears no other relation to the USA.
6.4. The requirement for an export license is to be obtained from the relevant valid export list. Upon request, Elotronics will provide the export list number for the goods to be delivered. If it is intended to export the goods, the Customer is obliged to ask Elotronics for the export list number, otherwise Elotronics will reject any responsibility in the event of the Customer making an incorrect assessment of the requirement to submit a valid export licence for an export from Germany to another country.
7. Notification of defects
7.1. Complaints raised on account of incomplete or incorrect delivery or other defects (also including the lack of an agreed quality) must be raised in writing within eight working days from the receipt of the goods at destination, provided that they are identifiable.
7.2. Defects which are not identifiable in a proper inspection must be notified in writing within eight working days following discovery.
7.3. No claims for defects will be accepted if written notification is not submitted in time.
7.4. Since the purchased item is, as a rule, a complex technical product, it is assumed that the Customer has full knowledge of it. Consequently, incompatibility with similar sub-assemblies and equipment manufactured by other manufacturers already in use will not constitute any grounds for complaints about defects. Elotronics is not under any obligation to furnish any information on the purchased goods over and above the specification sheet provided by the manufacturer, which Elotronics supplies at the request of the Customer, even if Elotronics is supposed to have done so in exceptional cases in earlier purchase contracts.
7.5. No warranty claims will be accepted for incorrect product descriptions and product information in the Documentation, unless the product descriptions and information in the Documentation become an explicit part of the contract in written form.
8. Defects and warranty
8.1. The Customer has a right to the delivery of goods only of a nature and condition in accordance with the respective manufacturer’s specifications insofar as no other specifications become an explicit part of the contract in written form. Before placing an order, the Customer is to acquaint himself with the manufacturer’s specifications, which can be requested from Elotronics. Moreover, the Customer is responsible for ensuring that the goods ordered are suitable in accordance with the manufacturer’s specifications for the Customer’s purposes.
8.2. Elotronics will only warrant the condition of goods insofar as the condition of the goods meets the manufacturer’s specifications.
8.3. If defects are reported, Elotronics will rectify these either by subsequent improvement or replacement. If a reasonable subsequent period has been set to rectify a defect and Elotronics allows this period to elapse without having rectified the defect or if the subsequent delivery falls through, the Customer will consequently be entitled at its discretion, (i) to rescind the contract, (ii) to reduce the purchase price (reduction), or (iii) to claim damages. In addition to withdrawing from the contract, the Customer will not be entitled to any claim for damages on account of the defect. If the Customer chooses to claim compensation for damages after subsequent fulfilment has failed, without withdrawing from the contract, the goods will remain with the Customer. In this case, the compensation for damages is limited to the difference between the purchase price and the value of the defective item/s.
8.4. Should Elotronics not be in a position to rectify identified defects in an appropriate manner by means of subsequent improvement or if it is technically not possible to rectify the defect, Elotronics can consequently rescind the contract, irrespective of the Customer’s rights.
8.5. Modifications and/or repair work carried out improperly by the Customer or by third parties will release Elotronics from any liability for the results arising therefrom.
8.6. Compliance with building and safety regulations of all kinds (VDE, TÜV, mutual indemnity associations, etc.) is incumbent upon the Customer.
8.7. The warranty period is one year from the delivery of the goods, and five years from hand-over for construction work and things which have been used for construction in their normal use and which have caused a construction to be defective.
8.8. Unless specified otherwise, goods sold by the Seller are not designed, intended or authorised for use in life support, life sustaining, nuclear, military or other applications in which the failure of such goods could reasonably be expected to result in personal injury, loss of life or catastrophic property damage.
9. Liability
9.1. For damages, regardless of the cause, Elotronics assumes no liability in case of (i) simple negligence (with the exception of breach of material contractual obligations) by its legal representatives, senior staff, or vicarious agents and in case of (ii) a gross negligence violation of non-material contractual obligations by vicarious agents. The expression “material contractual obligations” includes contractual obligations which are essential for the performance of the agreement and on the adherence to which the Customer may normally rely.
9.2. Insofar as Elotronics in accordance with Point 9.1 assumes liability in case of simple negligence, Elotronics shall only be liable for the foreseeable damages typical of the contract. Moreover, in such cases, liability for indirect damages, consequential damages and/or loss of profits are excluded.
9.3. The liability exclusions and limitations in Points 9.1 and 9.2 above do not apply to damages caused as the result of an absence of assurances given, to liability under the German Product Liability Act (Produkthaftungsgesetz) or to harm to body, life or health.
9.4. If the Customer makes a claim against a legal representative, employee or vicarious agent of Elotronics, the liability exclusions and limitations in Points 9.1 to 9.3 above will apply in favour of the legal representative, employee or vicarious agent to the extent allowable by law.
9.5. If the Customer uses or sells the goods for use in any such applications as mentioned in Point 8.9 without the product being approved for such use, (i) the Customer acknowledges that such use or sale is at the Customer's sole risk; (ii) the Customer agrees that the Seller and the manufacturer of the goods are not liable, in whole or in part, for any claim or damage arising from such use; and (iii) the Customer agrees to indemnify, defend and hold the Seller and the manufacturer of the goods harmless from and against any and all claims, damages, losses, costs, expenses and liabilities arising out of or in connection with such use or sale. Liability under the Product Liability Act shall remain unaffected.
10. Terms and conditions of payment and Elotronics’s rights of rescission
10.1. The Customer agrees to receive invoices from Elotronics by email. If the Customer desires, an invoice will be sent by post. A Customer can ask their personal customer adviser for an invoice to be sent by post. To ensure the proper delivery of email invoices, the Customer is to ensure that emails from “elotronics.com” can pass through the Customer’s spam filter and/or firewall.
10.2. Unless otherwise agreed, all payments must be made in advance. This happens when the order is confirmed via the shopping cart. Upon request, the customer can request payment by invoice with a maximum payment term of 10 days net after delivery. The approval is given after a positive credit check by elotronics. You can find more information on the credit check in our data protection declaration. With the consent of elotronics, payment must be made to the account specified in the cost invoice sent within 10 days of delivery. When ordering via the trading platform (s) e-bay and amazon, orders must always be paid in advance.
10.3. If the Customer defaults on a payment, default interest amounting to 8% above the base rate will be invoiced from the 10th day after the receipt of the goods. Elotronics reserves the right to claim default damages over and above this.
10.4. If the delivery is delayed at the request of the Customer, the invoice will be presented when the goods are ready for delivery. In this case, the default provision of Point 10.3 applies from the 10th day after the Customer has been advised that the goods are ready for delivery.
10.5. Offsetting will only be allowed for claims that have been recognised in writing by Elotronics or which have been declared final and absolute in a court of law. The Customer can only assert a right of retention if its counterclaim is based on the same contractual relationship.
10.7. Elotronics may rescind the contract if they become aware of a suspension of payment, the opening of insolvency proceedings, the rejection of insolvency proceedings for lack of assets, or other concrete evidence of a deterioration in the financial situation of the Customer that would make it probable that the Customer is not able to fulfil its contractual obligations. If Elotronics rescinds the contract or if the order is not executed for reasons for which the Customer is responsible, the Customer must pay Elotronics a flat rate of compensation of 10% of the purchase price to cover Elotronics’s expenses and loss of profit. Elotronics retains the right to charge a higher rate of damages where verifiable. The flat rate of compensation is to be reduced in proportion to the extent that the expense or detriment was not incurred, as demonstrated by the Customer.
11. Retention of title
11.1. All products delivered by Elotronics will remain the property of Elotronics until all its claims and also its future claims against the Customer under their business relationship have been fulfilled in full (hereinafter also known as “goods subject to retention of title”). The Customer is to retain the goods subject to retention of title for Elotronics at no cost to Elotronics. At Elotronics’s request, which can be made at any time, the Customer is to separately store and mark the goods subject to retention of title.
11.2. Until ownership of the goods subject to retention of title has passed to the Customer, the Customer undertakes to treat the articles with care. In particular, the Customer, at his/her own expense, must adequately insure the articles for the reinstatement value in the event of theft, fire or water damage, insofar as the goods subject to retention of title are high-value goods. If maintenance and inspection work has to be carried out, the client must ensure that this is done in a timely manner at his/her own expense.
11.3. Until ownership of the goods subject to retention of title has passed to the Customer, the Customer must inform Elotronics in writing and without delay if the goods subject to retention of title are seized or otherwise subject to interference by third parties, to enable Elotronics to assert its rights of ownership of the goods subject to retention of title. Insofar as a third party is not able to reimburse Elotronics for the legal or extralegal costs of a successful claim under § 771 ZPO (Zivilprozessordnung: German code of civil procedure), the Customer bears the liability for any loss incurred by Elotronics.
11.4. If the goods subject to retention of title are treated and/or processed, it is agreed that the treatment and/or processing takes place in the name of and for the account of Elotronics and Elotronics directly acquires title or – if the treatment and/or processing involves items from several titleholders, or if the value of the treated or processed item is higher than the value of the goods subject to retention – directly acquires joint title (co-ownership) of the newly created inventory or thing based on the value of the goods subject to retention of title in proportion to the value of the newly created item. If no such acquisition of title by Elotronics takes place, the Customer agrees herewith to assign to Elotronics as security the future title rights or joint title rights – in the abovementioned proportion – to the new inventory or thing. If the goods subject to retention of title are combined or inseparably mixed with other items into a homogenous item, and if one of the other items is to be seen as the main item, the Customer agrees herewith to assign to Elotronics – to the extent the main part belongs to the Customer – the proportionally co-ownership in the homogenous item in accordance with abovementioned proportion. Elotronics hereby accepts the assignment. The co-ownership rights created in accordance with the abovementioned provisions are regarded as being goods subject to retention of title within the meaning of Point 11.1.
11.5. The Customer is only entitled to sell, process or join the goods subject to retention of title with other goods in line with proper business operations and as long as the Customer is not in default of payment, and subject to the imposition that the Customer has agreed a retention of title with its own Customers within the meaning of these terms and conditions. Pledging or assigning security of the goods subject to retention of title is not permitted.
11.6. Customer accounts arising from the resale of the goods subject to retention of title are herewith assigned to Elotronics. Elotronics hereby accepts the assignment. The assigned accounts serves as a security for Elotronics up to the value of the invoice concerned for the respective goods subject to retention of title. Should the goods subject to retention of title be sold together with goods not belonging to Elotronics – be it without or after processing, mixing or being joined – the assignment of the accounts from the resale will consequently only apply up to the value of the invoice for the respective goods subject to retention of title sold, or in the event of the sale of goods to which Elotronics has co-ownership, to the invoice value of the co-ownership proportion/s.
11.7. The Customer is entitled to collect accounts from resale until revocation by Elotronics, which is permissible at any time. Elotronics is entitled to revocation of the entitlement to collect receivables if the Customer is in default with payment or the Customer breaches the duties regulated in this paragraph. In case of revocation of the entitlement to collect receivables, Elotronics can notify the Customer’s customers of the assignment and collect the accounts itself.
11.8. If the Customer is in default with payment or if the Customer breaches the duties regulated in this paragraph, Elotronics – in addition to its other rights – is entitled to take back the goods subject to retention of title. After taking back such goods, Elotronics will notify the Customer within a reasonable period of time as to whether Elotronics will rescind the contract and demand damages. Elotronics is entitled to sell on the open market goods subject to retention of title that it has taken back and to offset the proceeds from the sale against its accounts with the Customer.
11.9. Elotronics undertakes to release the securities to which Elotronics is entitled at its discretion, provided that their value exceeds the accounts to be secured by more than 30% and provided that these accounts remain unpaid. The choice of items to be released remains with Elotronics.
12. Place of jurisdiction/Place of performance
12.1. The exclusive place of jurisdiction for all disputes which arising from or in connection with the business relationship between the Customer and Elotronics is the business seat of Elotronics. If the Customer is based outside Germany, Elotronics is also entitled to take legal action in support of its rights at the place of jurisdiction of the Customer.
12.2. The place of performance for all transactions between the parties is the business seat of Elotronics, provided that the parties to the concluded contract or to these terms and conditions have not agreed otherwise.
13. Miscellaneous
13.1. All contracts entered into with Elotronics are governed by German law alone, excluding the provisions of international civil law. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is also excluded.
13.2. All amendments to these terms and conditions must be made in writing. The same applies for any amendments to this agreement on the requirement for written form.
13.3. Should individual provisions of these terms and conditions be partially or completely invalid, this will not affect the validity of the remaining provisions. Instead, the invalid provision, by way of a supplementary contractual interpretation, is to be replaced by a provision which is as consistent as possible with the legal or economic purpose of the parties. The foregoing applies mutatis mutandis in case of gaps or omissions.
1-st. of April 2020
elotronics GmbH
Hagenaustr. 17
85410 Haag
Germany
Fon +49 8167 31408-0
Fax +49 8167 31408-99
support@elotronics.com
www.elotronics.com
machine translated from the German original
Part A = ConsumersPart B = Companies, self-employed persons and public institutions
A. General terms and conditions of elotronics GmbH for consumers (private customers)
§ 1 General, scope of the terms and conditions
(1) The following terms and conditions apply to contracts with consumers that you (hereinafter also referred to as "buyer") conclude with elotronics GmbH, Hagenaustr. 17, 85410 Haag as a provider (hereinafter referred to as "we" or "seller") via the trading platform www.elotronics.com.
(2) A consumer within the meaning of the following provisions is any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity.
(3) Deviating terms and conditions are not valid unless we expressly acknowledge them in writing. They do not become part of the contract even if we do not expressly object to them.
§ 2 Conclusion of the contract
(1) Our product offers do not represent legally binding offers to conclude a purchase contract, but a non-binding online catalog. You can submit your purchase offer via the ordering system integrated in our online shop. By clicking the order button you place a binding order for the goods in your shopping cart.
(2) After we receive your binding order, you will immediately receive an order confirmation from us by email, in which we document receipt of your order. This confirmation of receipt does not constitute acceptance of the contract.
(3) The contract is concluded when we accept the order. This acceptance of the contract occurs at the latest when the goods are delivered. Acceptance can also be made by an order confirmation or a notification of the dispatch of the ordered goods by means of a separate email to you. The time of conclusion of the contract is determined by the receipt of the respective declaration by you.
(4) We use the personal data and information that you make available to us to process orders, deliver goods and process payments. The goods you have ordered are delivered by a transport company commissioned by us. For this purpose, we can send your email address and/or telephone number to this transport company so that the transport company can, if necessary, provide you with information about the status of your shipments, the delivery modalities and a specific delivery date by email or telephone.
§ 3 Contract language and storage of the contract text
(1) The contract language is German.
(2) We save the contract text and send you the order data by email. You can view the General Terms and Conditions at any time at www.elotronics.com. You can view your previous orders in the "Order History" area if you have registered as a customer and logged in to the website with your access data. For previous guest orders that were made without registration, you CANNOT access your previous orders via www.elotronics.com.
§ 4 Right of withdrawal and cancellation policy
Consumers have the following right of withdrawal:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party other than the carrier designated by you,
- have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered as a single item;
- have taken possession of the last item, provided that you have ordered several items as part of a single order and these are delivered separately;
- the last partial shipment or the last item in have taken possession of the goods, if you have ordered goods that are delivered in several partial deliveries or pieces;
- have taken possession of the first goods, if goods are delivered as part of an order for the regular delivery of goods over a specified period of time.
To exercise your right of withdrawal, you must inform us (elotronics GmbH, Hagenaustr. 17, 85410 Haag, Tel.: +49 8167 31408-0, Fax: +49 8167 314 08-99, E-Mail: support@elotronics.com) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To safeguard the Cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of cancellation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Note on non-existence of the right of withdrawal
The right of withdrawal does not apply to the following contracts
- Contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- Contracts for the delivery of goods which can spoil quickly or whose expiration date would be quickly exceeded,
- Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery,
- Contracts for the delivery of goods if, after delivery, they were inseparably mixed with other goods due to their nature,
- Contracts for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
- contracts where the consumer has explicitly requested the trader to visit him to carry out urgent repairs or maintenance; this does not apply to other services provided during the visit that the consumer has not expressly requested, or to goods supplied during the visit that are not necessarily required as spare parts for maintenance or repair.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- To elotronics GmbH, Hagenaustraße 17, 85410 Haag an der Amper, email address: support@elotronics.com :
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s) Consumer(s)
- Signature of the consumer(s) (only if notification is on paper)
- Date
(*) Delete as appropriate.
§ 5 Delivery and shipping costs
(1) We deliver within Germany and to the countries listed on our platform under "Shipping information".
(2) The shipping costs are generally not included in the product price. Information can be found on the "Shipping information" page. The amount of the shipping costs can also be found in the respective item description.
(3) We endeavour to deliver as quickly as possible. The goods will be dispatched within 1-3 working days after order confirmation, unless otherwise stated in individual cases.
(4) If part of the order cannot be delivered immediately because we were not delivered on time through no fault of our own, the remaining goods will be delivered without recalculating the flat rate shipping fee, provided this is reasonable for you.
(5) Products for which a surcharge is to be charged as bulky goods will only be delivered to the curb.
§ 6 Prices and payment terms
(1) If you are ordering as a consumer, the prices listed in the respective offers represent total prices in euros plus shipping costs. They include all price components except shipping costs, including all applicable taxes, in particular statutory VAT (gross end consumer prices).
(2) If you have chosen PayPal, credit card, Google Pay or Apple Pay as your payment method, you will be automatically redirected to the PayPal payment form after submitting your order. There you will be asked to log in if you already have a PayPal account. If you do not yet have one, you must click on "Open PayPal account" and follow the further instructions.
(3) If you pay by bank transfer / advance payment, you will receive / be shown account details in the confirmation email and on the confirmation page of your order. Please transfer the total amount within 7 days. The goods will be dispatched accordingly after receipt of payment. If we do not receive payment within 7 days, we will release the ordered and reserved goods for general sale. Please note that in such cases we reserve the right to make an interim sale, which may require the goods to be re-purchased and the delivery time may be extended in line with the re-purchase time.
§ 7 Retention of title
We retain title to these goods until the goods delivered have been paid for in full.
§ 8 Warranty
(1) The statutory liability for defects applies to the delivery of new goods.
(2) When purchasing used goods (or "demonstration goods" or marked as "refurbished"), the warranty period is limited to 1 year from the time of delivery. The above restrictions do not apply in the case of intentional or grossly negligent breaches of contract or fraudulent intent, nor in the case of culpable damage to life, health or body, or within the scope of a quality and/or durability guarantee, insofar as we have given such a guarantee with regard to the goods delivered, or insofar as the scope of application of the Product Liability Act is open.
§ 9 Manufacturer guarantees
If manufacturers of the products you have purchased offer a manufacturer guarantee, this only obliges the manufacturers and not us, unless we have expressly given you a guarantee.
§ 10 Data backup
Please note the following before returning or handing over devices with storage media (e.g. hard drives, USB sticks, cell phones, etc.):
You are generally responsible for backing up your data yourself. Please make appropriate backup copies or delete any personal data contained therein. This is particularly important if personal data of third parties is stored.
If deletion is not possible due to a defect, we ask you to expressly inform us of the existence of personal data. Please note this clearly on the return slip.
§ 11 Liability
(1) We are only liable for damages, regardless of the legal basis, in the event of intent or gross negligence.
(2) We are also liable for the negligent breach of essential contractual obligations (cardinal obligations), i.e. those obligations whose breach endangers the achievement of the purpose of the contract and on whose compliance a contractual partner (you) can regularly rely. In the event of negligent breach of cardinal obligations, however, we are only liable for the damage that was foreseeable at the time the contract was concluded and is typical for the contract. An exclusion or limitation of our liability also applies to the personal liability of legal representatives, employees and other vicarious agents.
(3) The above limitations of liability according to paragraph 1 and paragraph 2 do not apply in the event of injury to life, body or health, fraudulent intent, lack of a guaranteed property or assumption of a guarantee. Liability under the Product Liability Act also remains unaffected.
(4) Data communication via the Internet cannot be guaranteed to be error-free and/or available at all times given the current state of technology. In this respect, we are not liable for the constant or uninterrupted availability of the website and the services offered there.
(5) We are not liable for damage caused by improper handling and/or operation and/or connection of the products purchased, including or especially due to a lack of specialist knowledge.
§ 12 Data protection
All personal data is treated as strictly confidential. We use your personal data to establish a contractual relationship with you. to establish, design, change or terminate the content in order to fulfil our contractual obligations, to optimally process the order, to deliver the goods, to provide services and to process the payment. For this purpose, we pass on your data to commissioned service providers and, if applicable, to affiliated companies.
For the purpose of payment processing, the data required for this is stored both on our server and on the servers of the companies commissioned by us to process the payment.
§ 13 Notes on battery disposal
In connection with the sale of batteries or rechargeable batteries or with the delivery of devices that contain batteries or rechargeable batteries, we are obliged to inform you of the following in accordance with the Battery Act: As an end user, you are legally obliged to return used batteries. You can return used batteries to our shipping address free of charge.
The symbols shown on the batteries have the following meaning:
Symbol with a crossed-out garbage can = Battery must not be disposed of in household waste
Pb = Battery contains more than 0.004 percent lead by weight
Cd = Battery contains more than 0.002 percent cadmium by weight
Hg = Battery contains more than 0.0005 percent mercury by weight
§ 14 Alternative dispute resolution in accordance with Art. 14 Paragraph 1 ODR-VO and § 36 VSBG
The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§ 15 Final provisions
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods, insofar as this does not deprive you of the protection afforded by mandatory provisions of the law of the state in which you are habitually resident (favorability principle).
(2) The place of performance for all services arising from the business relationship with you is 85410 Haag.
(3) The exclusive place of jurisdiction is Freising if you are a merchant within the meaning of the German Commercial Code, a corporation under public law or a special fund under public law.
(4) If one or more provisions of these General Terms and Conditions are invalid, the remaining contractual provisions shall remain valid.
B. General Terms and Conditions of Elotronics GmbH for entrepreneurs (business customers)
§ 1 General, scope of the General Terms and Conditions
(1) The following terms and conditions apply to contracts with entrepreneurs or legal entities under public law that you (hereinafter also referred to as "buyer") conclude with Elotronics GmbH, Hagenaustr. 17, 85410 Haag as the provider (hereinafter referred to as "we" or "seller") via the steckerteufel.de trading platform. They also apply to all future deliveries, services or offers to you, even if they are not separately agreed again.
(2) An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity. A partnership with legal capacity is a partnership that is endowed with the ability to acquire rights and incur liabilities.
(3) A legal entity under public law is a legally independent association of persons or a special purpose fund with legal independence. Legal entities under public law include, in particular, corporations, institutions and foundations under public law.
(4) Deviating terms and conditions are not valid unless we expressly acknowledge them in writing. They do not become part of the contract even if we do not expressly object to them. The exclusion of validity also applies in the event that we accept and execute your order without reservation despite knowing that your conditions are different.
§ 2 Formation of the contract
(1) Our product offers do not represent legally binding offers to conclude a purchase contract, but a non-binding online catalog (invitatio ad offerendum). You can submit your purchase offer via the ordering system integrated in our online shop. By clicking the order button in our online shop, you place a binding order for the goods that are in your shopping cart.
(2) After receiving your binding order, you will immediately receive an order confirmation from us by email in which we document the receipt of your order. This confirmation of receipt does not constitute acceptance of the contract.
(3) The contract is concluded when we accept the order. You waive on receipt of a declaration of acceptance in accordance with Section 151 Sentence 1 of the German Civil Code (BGB). Acceptance of the contract takes place at the latest with the delivery of the goods. Acceptance can also be made by an order confirmation or a notification of the dispatch of the ordered goods by separate e-mail to you. The time of conclusion of the contract is decisive for the time of conclusion of the contract.
(4) Even after conclusion of the contract, we are entitled to levy price surcharges at our reasonable discretion if calculation components of the price have changed between your order and delivery; in addition to fees of all kinds, this includes public charges, taxes and customs duties, freight surcharges, price increases by our suppliers and the like. If the above-mentioned conditions that lead to an increased price calculation for us are met, the increased price is deemed to have been agreed. If the calculation components have changed in such a way that this leads to a price surcharge for the affected items of more than 5%, both we and you are entitled to withdraw from the contract with regard to the products concerned (partial withdrawal). With the announcement of corresponding price changes, all previously mentioned prices lose their validity.
(5) The data and information you provide to us are used by us to process orders, deliver goods and process payments. The goods you order are delivered by a transport company commissioned by us. For this purpose, we can send this transport company your email address so that the transport company can, if necessary, send you information about the status of your shipments, the delivery modalities and a specific delivery date by email.
§ 3 Contract language and storage of the contract text
(1) The contract language is German.
(2) We save the contract text and send you the order data by email. You can view the terms and conditions at any time on steckerteufel.de. You can view your previous orders as a registered user in the "Order history" area.
§ 4 Delivery and shipping costs
(1) We deliver within Germany and to the countries listed on our platform under "Shipping information".
(2) The shipping costs are generally not included in the product price. Information can be found on the "Shipping information" page. The amount of the shipping costs can also be found in the respective item description.
(3) We endeavor to deliver as quickly as possible. The goods will be dispatched within 1-3 working days after order confirmation, unless otherwise stated in individual cases.
(4) If part of the order cannot be delivered immediately because we ourselves were not delivered on time through no fault of our own, the remaining goods will be delivered later without recalculating the flat rate shipping fee, provided this is reasonable for you.
(5) Products for which a surcharge is to be charged as bulky goods will only be delivered to the curb.
§ 5 Lack of availability of ordered goods, force majeure
(1) You can see the availability of the goods during the ordering process thanks to the merchandise management system, which is connected to our trading platform via an interface. On the respective product pages, the merchandise management system shows whether and how many items of the product called up are available and can be shipped as quickly as possible.
(2) If, after receiving the order, we discover that the ordered goods are no longer available from us or can only be delivered with a delay, we will inform you of this immediately. You are entitled to withdraw your offer. We will refund any payments already made immediately after withdrawal.
(3) In cases of force majeure, such as war or the threat of war, industrial action, pandemics, legal or regulatory general orders that hinder our business activities and that are unforeseeable and unavoidable for us, we are entitled to postpone the fulfillment of the contract by up to two weeks from receipt of the order. You will be informed of this immediately. If even delivery within two weeks is not possible, we are entitled to withdraw from the contract. If you do not agree to the postponement of delivery for more than two weeks, you are entitled to withdraw from the contract. We will refund any payments already made immediately after withdrawal. Claims for damages are excluded in the event of force majeure.
§ 6 Prices and payment terms
(1) If you order as an entrepreneur or legal entity under public law and have also clicked the "Business Customer" button, the prices listed in the respective offers represent net prices without VAT in euros, to which the respective statutory VAT must be paid in addition.
(2) If you purchase on account, we will send you a proper invoice by email or post. Unless otherwise agreed, the stated invoice amount is due upon delivery of all ordered goods and receipt of the invoice. The invoice amount must be transferred within ten days of the invoice date. Different payment terms can be agreed upon request and are only valid if they have been confirmed by us in writing (usually via an offer letter) before the contract is concluded. For new customers or customers with payment difficulties, we reserve the right to refuse payment by invoice or to request an appropriate advance payment / partial payment.
(3) When paying by bank transfer / advance payment, you will receive / see account details in the confirmation email and also on the confirmation page of your order. Please transfer the total amount within 7 days. The goods will be dispatched accordingly after receipt of payment. If we do not receive payment within the 7-day period, we will release the ordered and reserved goods for general sale again. Please note that in such cases, the right to prior sale remains reserved, which may make it necessary to purchase new goods and the delivery time may be extended in line with the replenishment time.
(4) If payment is made by invoice after delivery, we must receive payment no later than 10 days after receipt of the goods.
§ 7 Retention of title
(1) We retain title to the goods until all claims arising from the respective contract have been settled in full. Before ownership of the reserved goods has been transferred, pledging or transferring them as security is not permitted.
(2) You can resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice amount that arise from the resale. We hereby accept the assignment. You are also authorized to collect the claim. However, if you do not properly meet your payment obligations, we reserve the right to collect the claim ourselves.
(3) If the reserved goods are combined or mixed, you acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing.
(4) We undertake to release the securities to which we are entitled at your request to the extent that the realisable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is our responsibility.
§ 8 Warranty
(1) We guarantee that the goods are free from material and legal defects in accordance with §§ 434, 435 BGB at the time of transfer of risk.
(2) After delivery of the ordered goods, you must immediately inspect them for completeness and/or any defects and immediately, at the latest within two weeks of receipt of the goods, notify us of any incompleteness or any defects by means of a formal notification of defects in text form (email to support@elotronics.com, fax: +49 8167 31408-99). In the case of hidden defects, notification must be made immediately after the hidden defect has been identified.
(3) The warranty period is 1 year from receipt of the goods.
§ 9 Manufacturer's guarantees
(1) Should manufacturers of the products you have purchased offer a manufacturer's guarantee, this only obliges the manufacturers and not us, unless we have expressly given you a guarantee.
(2) If there is a manufacturer's guarantee for the goods we supply, your assertion of warranty claims against us requires that you have previously made a written and unsuccessful claim against the manufacturer. This does not apply if the scope of the manufacturer's guarantee is less or its duration is shorter than the warranty claims according to these terms and conditions, or if we have given a more extensive guarantee of properties than the manufacturer in individual cases.
§ 10 Liability
(1) We are liable for damages, regardless of the legal basis, only in the event of intent or gross negligence.
(2) We are also liable for the negligent breach of essential Vcontractual obligations (cardinal obligations), i.e. those obligations the violation of which endangers the achievement of the purpose of the contract and on whose compliance a contractual partner (you) can regularly rely. In the event of negligent violation of cardinal obligations, however, we are only liable for damages typical of the contract that were foreseeable at the time the contract was concluded. An exclusion or limitation of our liability also applies to the personal liability of legal representatives, employees and other vicarious agents.
(3) The above limitations of liability according to paragraphs 1 and 2 do not apply in the event of injury to life, limb or health, fraudulent intent, lack of a guaranteed property or assumption of a guarantee. Liability under the Product Liability Act also remains unaffected.
(4) In the event of data loss, we are only liable if you can prove that you have carried out regular data backups (at least once a day). If a backup copy exists, our liability is limited to the cost of restoring the data. This restriction does not apply in the case of intent or gross negligence.
(5) Data communication via the Internet cannot be guaranteed to be error-free and/or available at all times given the current state of technology. In this respect, we are not liable for the constant or uninterrupted availability of the website and the services offered there.
(6) We are not liable for damage caused by improper handling and/or operation and/or connection of the purchased products, including or especially due to a lack of specialist knowledge.
§ 11 Buyer's inspection obligations
Our goods can pose a variety of unforeseeable risks if used improperly or not for their intended purpose. We would therefore like to point out that the images, drawings and technical data reproduced in our catalog and on our website are subject to ongoing changes by the product manufacturers as is customary in the industry. Product photos do not necessarily show the scope of delivery, but merely symbolize the object of purchase and may differ from the goods delivered. You are obliged to carefully and precisely check the goods you receive to ensure that the specified components, data and values match your order and are suitable for your intended purpose. You must carefully check that the goods ordered are functional before using them further and ensure that the items delivered are suitable for your intended use.
§ 12 Data backup
Please note the following before returning or handing over devices with storage media (e.g. hard drives, USB sticks, cell phones, etc.):
You are generally responsible for backing up your data yourself. Please make appropriate backup copies or delete any personal data contained therein. This is particularly important if personal data of third parties is stored.
If deletion is not possible due to a defect, we ask you to expressly inform us of the existence of personal data. Please note this clearly on the return slip.
§ 13 Data protection
All personal data is treated as strictly confidential. We use your personal data to establish a contractual relationship with you, to design its content, to change or to terminate it, to fulfill our contractual obligations, to optimally process the order, to deliver the goods, to provide services and to process the payment. For this purpose, we pass on your data to commissioned service providers and, if applicable, to affiliated companies.
For the purpose of payment processing, the data required for this purpose is stored both on our server and on the servers of the companies commissioned by us to process payments.
§ 14 Final provisions
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The place of performance for all services arising from the business relationship with you is 85410 Haag.
(3) The exclusive place of jurisdiction is Freising if you are a merchant within the meaning of the German Commercial Code, a corporation under public law or a special fund under public law.
(4) If one or more provisions of these General Terms and Conditions are ineffective, the contractual provisions otherwise remain effective.
As of: March 2021
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